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Payment Cancellation and Refund Policy

At Jatkam.in, we value your trust and strive to provide a seamless experience. This policy outlines the terms and conditions for payment cancellations and refunds for transactions made through Razorpay on our website.

Cancellations

  • Order Cancellation by Customer:
    • Customers can cancel their order before the report is being made. To cancel your order, please contact us immediately at [email protected] or call us at 9744670722.
    • If cancellation is requested before the order is processed, a full refund will be issued.
    • If the cancellation is requested after the order is processed, refund eligibility will depend on the nature of the product/service.
  • Order Cancellation by Us:
    • In rare cases, Jatkam.in reserves the right to cancel an order due to unavailability of products, incorrect pricing, or technical issues.
    • A full refund will be processed in such cases.

Refund Policy

  • Refunds are processed under the following conditions:
    • 1. If a cancellation request is approved.
    • 2. For failed transactions or double payment scenarios.
  • Refund Process
    • 1. Once approved, refunds will be initiated within 5-10 business days.
    • 2. Refunds will be credited to the original payment method (e.g., credit/debit card, Razorpay account).
    • 3. Any payment gateway fees, if applicable, are non-refundable unless waived by Razorpay.
  • Refund Status:
    • Customers will be notified via email/SMS about the refund status and transaction details.

Exemptions from Refunds

    Products/services that are non-returnable or non-refundable will be explicitly mentioned on the product/service page.

  • Refunds will not be processed if:
    • The report is generated
    • The refund request is made beyond the specified period 2 Hours.

Payment Disputes

If you encounter any issues with payments or transactions, please contact us at [support email/phone number]. We will work with Razorpay and resolve the issue promptly.

Changes to the Policy

We reserve the right to update or modify this policy at any time. Changes will be communicated on this page, and the updated date will be mentioned. Please review this page periodically for any updates.

Contact Information

If you have any questions or require assistance with cancellations or refunds, feel free to contact us: